INB Mobile Banking

Inter National Bank

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The Business Online Support Representative position will be a part of a team within the Deposit Operations department.  This group is responsible for handling the paperwork, set up and maintenance of Business Online service for the bank’s business clients.  Support is provided to the clients by phone and email communication.  The Business Online service offered by the bank includes a variety of products that may change or be added.  The Business Online Support Representative must work as part of the team to ensure that all duties, requests and projects are completed.  Duties will be assigned by the department manager and will include learning to be the back-up for duties assigned to other employees in the department.  

The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

1. Receive, verify, and process documentation for Business Online services including, internal transfers, stop payments, wire transfers, remote deposit capture, ACH and positive pay
2. Communicate the progress of Business Online service requests to the bank personnel and support staff
3. Verify the set up and maintenance of Business Online requests for accuracy
4. Troubleshoot user computer access and ACH or Positive Pay file creation issues
5. Assist clients to resolve Business Online error message or with questions from users and bank sales staff  
6. Daily processing of positive pay exceptions
7. Process and maintain documentation for lockbox deposits
8. Review, ensure processing is complete, and maintain records for ACH files processed
9. Process and report to clients ACH return items
10. Maintain limits for ACH clients and ensure annual exposure limit approvals are maintained
11. Monitor client ACH activity for exposure limit or return item ratio violations
12. Ensure wire transfer requests are submitted to the wire department
13. Ensure that annual visits by officers are completed for RDC clients
14. Maintain records and complete reports as assigned
15. Verify and bill clients for monthly charges or tokens
16. Review and release RDC deposits daily

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• At least one year of banking experience and knowledge of bank operations
• Excellent verbal and written communication skills in English and preferably Spanish also
• Proficient in Microsoft computer applications
• Strong organizational skills, able to manager priorities and workflow
• Excellent customer service skills
• Ability to work independently and with other team members with minimum supervision
• Ability to handle large volumes of work while meeting deadlines
• Visual and mental concentration is necessary for accurately completing task
• Versatility, flexibility and a willingness to work in a constantly changing environment with enthusiasm
• Multitask oriented
• Ability to work in an environment where other employees can also be heard working
• Ability to effectively communicate with people at all levels