INB Mobile Banking

Inter National Bank

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JOB SUMMARY

Remote Wire Customer Service Agents are responsible for handling inbound calls from customers relating to (but not limited to) questions regarding wire transfers. The RWCSA will ensure that the customer’s request is met, that any questions are cleared and that their experience by phone or in person is a positive one.


ESSENTIAL DUTIES
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Incoming calls: Assists our customers by phone with any needs or concerns they might have regarding wire transfers. 
• Takes care of initiating Domestic, International, Peso and Banorte wire transfers— This includes that all proper documentation is received, signatures are verified, assure that funds are available before processing the wire transfer, make sure that wire agreement is on file and contact authorized signer for confirmation. 
• Scan all wire documentation to Director for record keeping.
• Produces wire dashboard reports 
• Assist BSA by contacting customers to obtain ID’s and invoices for BSA wire clearance.


QUALIFICATIONS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to perform clerical functions and multi-task.
• Must be fluent in English and Spanish languages.
• Ability to work independently and adjust to changing schedule.
• Excellent listening and concentration skills.
• Data Entry proficiency.
• Strong organization skills and acute attention to detail.

EOE/M/F/D/V

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Why Work at INB?

Our People/Our Culture

At INB, we have a committed professional team that share a passion for service. We are a team that values relationships and work together for the greater good of our customers. We strive to follow our motto "One Team. One Bank. One Company."

Our Benefits

  • 401(k) Plan Contribution Match
  • Health & Dental Insurance
  • Disability Insurance
  • Bonus & Incentive Pay Programs
  • Life Insurance
  • Vacation and sick paid leave

Our Programs

  • Health & Wellness Programs
  • Training & Career Development Programs
  • Academic Partnerships
  • Mentorship Program
  • Internship Program

More Perks

  • Employee Advisory Committee
  • Active Community Involvement

For additional information, please call the Human Resources department at (956) 664-8485.