INB Mobile Banking

Inter National Bank

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JOB SUMMARY

Provides superior and quality customer service. Provides customers efficient and accurate transaction processing. Sells the Bank's products and services. Opens accounts and handles customer inquiries.


ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

TELLER OPERATIONS

1. Ability to work accurately and deal with job pressure and deadlines
2. Promote and maintain positive relations with all contacts, customers and potential customers 
3. Comply with all department and company policies and procedures
4. Contribute to the fulfillment of department and company objectives and goals
5. Perform as a team member in allocating and coordinating the work flow
6. May train new employees and answer co-worker questions
7. May be involved in ordering, receiving, verifying, and distributing cash
8. Operates the Recycler and mans the Bank Vault to serve the bank's customers by: 
o Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts
o Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks
o Balances cash daily
o Accepting payments for all loan transactions

9. May be responsible for bank opening/closing
10. Open and Close Vault
11. Promotes the bank's products and services; consistently cross-sells bank products at every opportunity
12. Makes concentrated effort to solve customer problems and identifying and responding to customer’s needs effectively
13. Follows teller over/short policy
14. All other duties as assigned
15. Process daily work through branch capture
16. Send transport monitor to ITI
17. Process adjustments in branch capture as needed
18. Consistently meet or exceed productivity and quality standards
19. Maintain a position of trust and responsibility by keeping all customer business confidential 
20. Responsible for making sure that teller cash box limits are being respected at all times

NEW ACCOUNTS OPERATIONS

1. Opens new accounts including but not limited to checking, savings, and certificates of deposits, money markets, safe deposit boxes, and IRAs
2. Collects or completes all required documentation for accounts to comply with all regulatory requirements and bank policies
3. Conducts all required credit and banking history required inquiries prior to opening accounts
4. Ensures completion of new account opening in a timely and courteous manner
5. Performs required maintenance on customer accounts
6. Submits New Account files to quality control in a timely manner
7. Responds to customer inquiries regarding their account or company products/services in a professional and courteous manner
8. Closing of all account types
9. Monitors their own tickler list; quickly clears any errors or exceptions (ticklers) identified within the work performed.
10. Prepares Debit Card applications
11. Sets up Check orders on system
12. Complies with all bank policies and procedures and bank regulations
13. Performs other duties as assigned by supervisor
14. Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations, which include BSA, CIP, and OFAC requirements as they apply to this particular job title/position

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• 18 years of age or older
• High school diploma or GED is required
• Computer knowledge and comfort
• Cash handling experience; teller cash handling experience preferred
• Attention to detail
• Exceptional communication skills
• Ability to perform basic math functions and to balance to expected totals
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management
• Must have ability to work in a fast paced environment without compromising quality.
• Need to have flexibility in scheduling. Must work until completion of daily functions
• Versatility, flexibility, and a willingness to work constantly changing priorities with enthusiasm
• Must be sales oriented
• Strong organizational skill; able to manage priorities and workflow
• Ability to work independently and as a team member
• Ability to communicate with people at all levels and various backgrounds
• Bilingual skills a plus
• Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm

EOE/M/F/D/V

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