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Lost or Stolen Debit Card

In the event that your card is lost, misplaced or stolen, contact Inter National Bank as soon as possible. This can help minimize your losses and assist in preventing fraudulent activity from posting  to your account.

Brownsville 956-574-8500
Laredo 956-721-7100
El Paso 915-594-5400
McAllen 956-664-8401

 

After hours or weekends:

800-472-3272

Customer’s Liability

Tell us AT ONCE; if you believe your Debit Card or your PIN has been lost or stolen.  Telephoning is the best way of keeping losses to a minimum.  Until the bank is notified, all funds in your account (plus your any overdraft limit you may have) are at risk of theft.  If you notify the bank within two (2) business days, and someone uses your Debit Card or PIN without your permission, the maximum you are responsible for is $50.00.  If you do NOT notify the bank within two (2) business days after you learn about the loss or theft of your Debit Card or PIN and we can prove we could have prevented someone from using your Debit Card without permission if you had told us, you could be held responsible for as much as $500.00.  If your periodic account statement shows transfers or purchases that you did not make, notify the bank at once.  If you do NOT notify the bank within 60 days from the date of the statement that contains the error, you will be liable for up to $50.00 of loss that occurs during such 60-day period and you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.  If a good reason (such as long trip or hospital stay) kept you from telling us, we will extend the time periods to a reasonable time.

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